Return and refund policy

Effective Date: July 30, 2026

At clocojvb.shop, we are committed to ensuring a pleasant shopping experience for every customer. If you are not completely satisfied with your purchase, you may request a return under the conditions outlined below.

Return Conditions

You may request a return within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused, undamaged, and in its original condition.
• All original packaging, accessories, manuals, and labels should accompany the item.
• A valid order confirmation or proof of purchase is required.

Products showing signs of misuse, improper installation, accidental damage, or unauthorized modifications are not eligible for return.

How to Request a Return

Please contact our customer support team before sending any product back.

Email: info@clocojvb.shop

Please provide:

• Order number
• Product name
• Reason for the return
• Photos if the item arrived damaged, defective, or incorrect

Once your request has been reviewed, detailed return instructions will be provided.

Inspection Process

Every returned item is carefully inspected after it arrives. Refund approval depends on whether the product meets the return requirements described above.

Refunds

Approved refunds are generally processed within 5–10 business days after the inspection has been completed.

Refunds will be issued through the original payment method whenever possible.

Return Limitations

Returns received outside the approved return period or items that fail to satisfy the stated conditions may not be accepted.